For those of you running AVG 2011, free version… yesterday’s virus signature update may have caused you problems if you run Windows 7 64-bit. The update yesterday caused a problem with a STOP error which prevents your windows PC from booting up.
If you didn’t update then you were lucky! AVG has now confirmed that it is OK to update and that the problem with the latest update has been rectified.
For those of you whos Windows wont boot, AVG has a few tips to help you get back on your feet again such as using safe mode to run the system restore to the night before the AVG update. Alternative options include using the AVG rescue CD or using the Windows 7 startup repair mode.
Full details and instructions can be found in the AVG forums found over here.
Via: Engadget
We’re very sorry for the inconvenience. Over the past 24 hours, AVG has had two update issues. The problems affected Windows 7 users on 64-bit products. As soon as we were first notified about these issues, we immediately began fixing the problems. AVG is taking swift action on this matter. We remain committed to our customers, and, as such, we are taking the following actions:
1-Updates have been issued for both of these issues and are currently being propagated to the broad AVG user base.
2-For the next 48 hours, we are offering free technical support to our entire user base; anyone who has been affected by either of these issues.
PAID CUSTOMERS: Support for System crash after the recent AVG 2011 update 3292 (BSOD)
If you have encountered the above mentioned issue with the latest AVG update and FAQ 4079 didn’t help you, please contact our English support team by dialing the following numbers:
1-Home and Free customers: 24/7 support +1-877-367-9933
2-Business customers: 9:30am-6:30pm EST +1-828-459-5436 or skype:avg-nc
You can also email us at [email protected].
FREE CUSTOMERS: Support for System crash after the recent AVG 2011 update 3292 (BSOD)
1-If you have encountered the above mentioned issue with the latest AVG update and FAQ 4080 didn’t help you, please contact our English support team by dialing the following number:
2-24/7 support: +1-877-367-9933
You can also email us at [email protected]
AVG sincerely regrets any inconvenience this issue has caused and we are ready to help you resolve this as quickly as possible.